Introduce native support for image capture as a work step in Warehouse Management's Work Templates, extending the current capability beyond custom data entry. This would enable capturing and storing images at critical points within warehouse processes — all from the Warehouse Mobile App and associating those images with relevant business processes such as Purchase Orders, Sales Orders, Loads, or Inventory Transactions.

While D365 SCM currently allows custom data capture through mobile devices, image capture is a notable gap in real-world warehousing where visual proof and documentation are often just as critical as barcode scans or quantity inputs. Integrating image capture natively into work templates unlocks significant operational and compliance value:

Inbound Scenarios:

• Take photos of shipping paperwork that arrives with goods — especially useful when suppliers send handwritten or non-digital documents.
• Capture condition of goods at receiving to document any visible damage or discrepancies.

Outbound Scenarios:

• Capture photos of loaded trucks for proof of loading condition and documentation of securement.
• Take images of printed pick slips or load sheets to support reconciliation or disputes.

General Warehouse Work:

• Support audit and compliance efforts by enabling image capture at bin counts, cycle counts, or exception handling.
• Provide visual context for inventory adjustments or manual overrides.

Technical Suggestion

Add a new "Image Capture" step type within the Work Template designer, similar to the current "Custom data" option. The mobile app should then present the device’s camera interface to the user and allow one or more photos to be taken, previewed, and confirmed.

Key integration points:

Metadata linkage: Image files should automatically associate with context objects such as:

• Work ID
• Purchase Order / Sales Order
• Load ID
• Inventory transaction
• etc.

Storage: Images could be stored in SharePoint, Azure Blob Storage, or D365 document handling framework ideally with configuration flexibility.

Security & auditing: All image capture events should be logged and subject to existing role-based access controls.

Why This Matters

• This enhancement drives real productivity, traceability, and confidence in warehouse operations. It supports:
• Better compliance with vendor contracts and customer service-level agreements (SLAs).
• Reduced disputes through documented evidence at key warehouse steps.
• Improved training and QA, with visual records of procedural execution.
• Faster investigations of issues like damage claims or inventory mismatches.