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I would prioritize this request as we have a similiar request:Our compliance officer has confirmed that a Double Opt-In (DOI) is only required when a customer voluntarily subscribes to a newsletter or explicitly selects a commercial communication purpose.It is essential for marketing and sales that this voluntary subscription option is available in all marketing forms. However, a DOI should be triggered strictly only in these cases.Applying DOI requirements to operational requests (e.g., daily offer or inquiry forms) is neither legally required nor practical, as it introduces unnecessary delays in the business process and may block legitimate customer interactions / revenue-relevant leads.
