When applying multiple discounts that include an affiliation, we do not see the system performing the logic to get the customer the best discount. This is despite setting the retail parameters to "best discount" and accepting the performance impact.
For example, let’s say we have a threshold discount coupon of $5 off $10 or more. Now let’s say our employee affiliation is 30% off. If the employee has $10 worth of items, the $5 off coupon is effectively 50% off and is the better discount, for a total of $5. If the employee has $100 worth items, the employee affiliation of 30% is the better discount, for a total of $70. In theory, we should be able to apply both discounts to either transaction and have the system pick the best discount for the customer. From what we’ve seen, the affiliation always overrides the other discounts.
Administrator on 3/11/2021 7:46:37 PM
There is some misunderstanding of the system behavior. The experience you have mentioned, can be seen even if you create any other simple discount e.g. 10% off entire store, still it will win over the threshold discounts. This is because the system always evaluates the threshold discounts after the rest of the discounts. However, as a part of 10.0.17, we have released the capability for the Exclusive Threshold discount to compete with the Exclusive non-threshold discounts. But please note, that the behavior or Best price and Compounded discounts remain the same.