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If the customer has been waiting “n” seconds for a web chat to start then we’d like to trigger an automated message to the customer. Something like “We can see you have been waiting longer than normal, we will be with you soon …”.


I assume this message might need to repeat! Say every 2 minutes.

Effectively we need some automated messages that trigger on events like the customer waiting. These would need a configurable time so that we can configure how longer before these show.
Category: Live Chat
STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the feedback. This is currently under review for our future plans. If there are other areas that you want to automate messages based on certain custom triggers, let us know!

Jonathon Nelson

Product Manager, Microsoft