Hi Microsoft,

I'm suggesting that you revisit the Smart Scheduling functionality within the Customer Journey, as I have reason to believe that previous updates has decreased the functionality and usability of this action. Below i'll highlight how and why.

1) Previously, you were able to determine the timeframe for how long the AI was free to determine the optimal send time, before the email HAD to be sent. You've changed this in a recent update (Wave 2 '20 I believe), which has removed the ability to set the time frame for optimal send.

2) By removing the timeframe for optimal send, the Smart Scheduling is now allowed to run (from what I can read in documentation) until the end of the Customer Journey. However, some of your customers do put their customer journeys weeks out in the future, meaning that, hypothetically, the system could prevent the email from going out days/weeks after reaching that action tile, with no option for us to trigger a manual send.

My suggestion is to reintroduce the time frame for letting the AI determine the optimal send time.

Thank you in advance!

Kind regards

Mikkel Belling
IT Consultant
LEGO