The "Add to Queue" button is currently available in the email entity. by using this users are able to create new queue or add selected email form particular view to existing queue which is creating unnecessary tracking of emails to D365 and creating records. This redundancy creates confusion, as the functionality to add an email to the queue is not needed in this context, leading to an inconsistent user experience.

Proposed Solution:

Remove the "Add to Queue" button from the email entity. Queue management should be limited to appropriate sections of the platform, and the email entity should not offer the option to add emails to the queue, thereby reducing unnecessary clutter and ensuring consistency across the platform.