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Customers can be set to an "Application Method" of "Apply-to Oldest". When this is set and a Cash Receipt Journal is posted the payment is applied to the oldest transactions first and just gets applied until the Payment is exhausted.
The Bank Recon. Journal does not follow this convention on automatic application and attempts to apply to the newest outstanding entry with that amount, otherwise it just applies as much as it can to the newest invoice, not the oldest invoices as should it should be because of the setup.
When using Automatic Application in the Bank Recon. Journal the Customer Card setting for "Application Method" needs to respect the setup and not just ignore it.
STATUS DETAILS
Declined
Business Central Team (administrator)
Thank you for reaching out. Your suggestion seems to be a product bug. Please reach out to the relevant support channels as specified in Product Support
On premises - https://support.microsoft.com/en-us/supportforbusiness/productselection?sapId=93d37907-ad94-d591-22e9-593cfa09dd3f
On line – read more here https://docs.microsoft.com/en-ca/dynamics365/business-central/dev-itpro/administration/manage-technical-support or contact your partner
If you are a partner open a support incident through Partner Center - https://partner.microsoft.com/en-us/pcv/dashboard/overview
Sincerely,
Brian Nielsen
PM, Business Central Team