The current behavior is as follows -> When server-side sync or App for Outlook synchronizes an email message to Dynamics 365, the system determines the email owner based on the following factors. The system evaluates the To, Cc, and Bcc recipient list in order until an appropriate owner is found. The owner is selected from the first recipient list it’s found in. The system checks each recipient and verifies that the owner of the associated mailbox is authorized to be the owner of the email.
As described in the article: How is an email record owner determined - Power Platform | Microsoft Learn
It will be much easier, if the DeliverPromote action determines the From field as well. Since when you are tracking an e-email from Outlook as a user, it is expected that you will be the owner of the record.
Comments
Great idea!
Category: Email Management and Outlook Integration