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To use a field in the SLA which will calculate the time in hours we created a field of type "duration" .
We tested creating a Duration field on the support instance and it shows the number correctly however the label shows "minutes", we found that the label is wrong but the calculation is correct.
We tested creating a Duration field on the support instance and it shows the number correctly however the label shows "minutes", we found that the label is wrong but the calculation is correct.
STATUS DETAILS
Declined
Administrator on 3/31/2023 1:27:02 AM
Thank you for reaching out. Your suggestion seems to be a product bug. Please reach out to the relevant support channels as specified in Product Support
Sincerely,
Ravi Manne
PM, Microsoft