While working with Omnichannel Ongoing Conversation, we case across a scenario where the chats are still in open state or route to the incorrect agent by the bot, therefore we intentionally want a feature that could help us to force close the ongoing chats via programmatically or by any means i.e power automate flow etc along with the closure message as well in context of the User. That this chat is closed by the respective user. By default the force close chat is working for open states chat but specifically want this feature.