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In CRM 2011 when we create an email template we first have to select an email template type. Basically we are picking an entity. While creating this email template we have a button to Insert/Update a data field. We are restricted to only those data fields which are in this selected entity and its related system entities like account, contact, etc.

On many occasions I need to build an email template on custom entities. When I create an email template, I should be given an option of all the entities (including custom entities) for selection. While adding data fields I should be able to select fields from that custom entity and any of its related custom entities.

So basically I should be able to use the, out of the box, easy to create Email Templates functionality for custom entities.

STATUS DETAILS
Completed
Ideas Administrator

We do have global templates that are available for custom entities.

Comments

A

Thank you for your suggestion. We are considering this functionality for a future release of CRM. Steve This posting is provided "as is" with no warranties, and confers no rights.

Category: Unified Experience: Search, navigation and performance

A

Thanks Steve. Really appreciated.

Category: Unified Experience: Search, navigation and performance

A

Thanks Ann.

Category: Unified Experience: Search, navigation and performance

A

definitely a must have

Category: Unified Experience: Search, navigation and performance

A

I agree with Ashish that this is a feature with merit, Ann Clancy

Category: Unified Experience: Search, navigation and performance