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It would be nice if it was possible to prioritize a Queue over another Queue.
In the old Omnichannel Administration app, queues have an attribute called "priority", however this attribute is now called "Group Number" and does not act as priority definition.
STATUS DETAILS
Completed
Administrator on 7/1/2026 4:49:13 AM
This is addressed now. Queues now have a priority field to define priority of one queue over another. For more details, refer Create and manage queues for unified routing | Microsoft Learn