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[Dynamics 365 - custom] app cannot be set as channel provider app, so users cannot use LiveAssist function on UCI when displaying it.
In case [Dynamics 365 - Custom] is used as UCI, another app needs to be used in order to use LiveAssist.
Because [Dynamics 365 - Custom] is valid app by default when configuring Dynamics 365 (Online) instance, to enable Unified Interface feature to use the same feature on Web Interface, [Dynamics 365 - Custom] should be set on channel provider.
If the function mentioned above is not possible, "Use the new Unified Interface only (recommended)" on [System Settings] should be "No" by default as all legacy Web Interface features cannot always be used on Unified Interface.
To avoid inconvenience in operation, it would be highly convenient for users if functions above are added or default setting values can be changed.
In case [Dynamics 365 - Custom] is used as UCI, another app needs to be used in order to use LiveAssist.
Because [Dynamics 365 - Custom] is valid app by default when configuring Dynamics 365 (Online) instance, to enable Unified Interface feature to use the same feature on Web Interface, [Dynamics 365 - Custom] should be set on channel provider.
If the function mentioned above is not possible, "Use the new Unified Interface only (recommended)" on [System Settings] should be "No" by default as all legacy Web Interface features cannot always be used on Unified Interface.
To avoid inconvenience in operation, it would be highly convenient for users if functions above are added or default setting values can be changed.
STATUS DETAILS
Needs Votes