Currently the system behaves in the manner that if we create a negative item requirement within Service management, the item cost is not pulled into the transaction. Current systems behavior is that negative transactions which are not linked to a return item are costed at 0.00. There should be a process were the cost should be pulled from the credit note transaction amount.

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Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Søren Vagn Andersen, Principal Group Product Manager, Microsoft Dynamics 365 Supply Chain Management