As a person that supports many customers in O365 and D365, one of my greatest frustrations is the inability to quickly run D365 'as the end user'. This is even more complicated supporting the Outlook App as the licensing restrictions (D365 AND Exchange) mean it is difficult to even set up a test user to replicate functionality and analyse issues. Would be a huge improvement for support to quickly run the O365 and D365 experience as the customer. I appreciate that there are privacy concerns, so accept that the 'run as' would only focus on the D365 side and 'hide' the user's mailbox contents. Nothing more than being a sys admin would expose anyway.
Comments
+1 this idea. I am surprised this is new/ not already logged. Multiple customers have asked for this over the years and our competition also provide this functionality. Is this feature request already in queue under another D365 Idea? I could not find it using search terms that would make sense. I would add that this feature shuld work for not just system admins & sys customizers. I have often heard non-IT program managers, QA/ UAT testers and even end-user Sales Managers would like the ability to impersonate another user. This would need conditional access/ need to follow prescribed security and data models.
Category: Admin Center
Administrator on 3/24/2020 1:58:10 AM
Thank you for reaching out. Your suggestion seems to be a duplicate of the following suggestion: Run as user button for Admins.