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Hi,
I consider that would be a good idea to unlink parent and child cases close.
I propose a new option in the Parent and child cases settings, where you can choose that you can close a parent or a child case independently.
The system will have three options:
- Close all child cases when parent case is closed
- Don’t allow parent case closure until all child cases are closed
- Close parent or child cases independently
Thanks.
I consider that would be a good idea to unlink parent and child cases close.
I propose a new option in the Parent and child cases settings, where you can choose that you can close a parent or a child case independently.
The system will have three options:
- Close all child cases when parent case is closed
- Don’t allow parent case closure until all child cases are closed
- Close parent or child cases independently
Thanks.
STATUS DETAILS
Completed
Administrator on 4/11/2023 1:07:53 PM
Hi,
Thanks for sharing your valuable feedback. This functionality is available in the product. You can select a case closure setting that defines how parent and child cases are closed. If you don't select any option, parent and child cases are closed independently of each other. This is the default setting. For more information, please refer to - https://learn.microsoft.com/en-us/dynamics365/customer-service/define-settings-parent-child-cases?tabs=customerserviceadmincenter.
Regards,
Shruti
PM, Microsoft