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The New Schedule board capability is present for only Field service (https://docs.microsoft.com/en-us/dynamics365/field-service/preview-schedule-board) and not yet available for the users of URS with Customer service experience.
However the deprecations of calendar settings (Schedule engine = URS) was already part of URS upgrade.
If implemented the appointment scheduling will add lots of value for Customer service users as well.
Hope this will be considered . Cheers !!
However the deprecations of calendar settings (Schedule engine = URS) was already part of URS upgrade.
If implemented the appointment scheduling will add lots of value for Customer service users as well.
Hope this will be considered . Cheers !!
STATUS DETAILS
Needs Votes
Comments
This may be closed . Looks like just documentation issue. The appointment scheduling is there now.
Category: Customer Service Admin Center