2
I suggest to give to customers the ability to start a conversation with a channel (e. g. Live chat) and switch in case of needs to another channel (Facebook, Twitter, Teams, voice call,...) bringing on the same session and the same conversation context, this will give customers more flexibility, more choices, more freedom, more enjoyment while taking conversation with customer service via Dynamics 365 Omnichannel for customer service
STATUS DETAILS
Needs Votes