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When working with Case management the Activity can’t be closed either from the detailed or grid view unless the Responsible field is filled in with the value. This shouldn’t be the case especially in the events where Responsibility field which represent the team has a value. Another issue is that when the Responsible field is not filled in it is impossible to add any comments in the Description text box as the system throws the error Field 'Responsible' must be filled in. If this field "Responsible" is allowed to remain mandatory, it will continue to limit the User's actions and impede the process of the case management, which is vital for a project to be successful.

Immediate action is required.

Thank you in advance!
STATUS DETAILS
Needs Votes