Currently, the Inbox in Dynamics 365 Contact Center automatically refreshes every five minutes as part of the out-of-the-box experience. While users can manually refresh the Inbox, the fixed refresh interval can delay visibility of newly assigned or updated work items, impacting operational efficiency.

Suggested Enhancement:

• Allow administrators to configure the Inbox auto-refresh interval.
• Provide predefined refresh options (for example: 30 seconds, 1 minute, 2 minutes, 5 minutes, or 10 minutes).