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When the push notification is given to the agent we’d like to show the agent how long the customer has been waiting in the notification.

Wait time currently isn't available as a slug and can't be added to the notifications.
STATUS DETAILS
Under Review
Ideas Administrator

This item is currently under review by our product management team. Please continue to add comments and discuss use cases on this thread to help us understand your needs!

Regards,

PM, Microsof