When a user selects an item from a queue within services > queues in Dynamics 365, there are a few options in the 'Pick' dialog.
- User can select whether or not to remove the item from the queue

It would be nice to be able to customize this dialog window and restrict the option to be able to remove the item from the queue -- basically, make the field read-only for specific users
Needs Votes



Yes! It would also be nice if we could choose that the default value is Yes instead of No

Category: Customer Service (Case Management / Queues)