Description

Administrators may receive Dataverse capacity alert emails indicating that database capacity has been reached, even in cases where there is no actual storage consumption issue affecting the environment.

From a user perspective, the alert is presented as a critical capacity condition requiring attention. However, there is no follow-up communication if the alert is later confirmed to be incorrect.

When the alert is generated, customers receive an email indicating that database capacity has reached its limit.

If later validation confirms that the alert was triggered incorrectly and there is no impact to the organization, no automatic correction or clarification email is sent to the affected administrators.

As a result:

Customers receive a critical capacity alert but have no confirmation whether it reflects a real issue

They do not know if their environment is impacted or operating normally

They are not informed if the alert has already been identified as incorrect

They do not know if any action is required from their side

There is no clear signal whether the alert can be ignored or must be investigated

Requested Improvements

Introduce automatic follow-up communication for false positive alerts

When a capacity alert is confirmed to be incorrect and there is no impact to the organization, send a follow-up email to affected administrators indicating that the alert can be safely ignored

Provide clear impact confirmation

The follow-up email should explicitly confirm that there is no capacity issue and no customer action is required

Customers should not need to open a support case to receive clarification for incorrect alerts

Business Value

Reduces customer confusion and unnecessary escalation caused by incorrect alerts

Improves trust in Microsoft system-generated notifications

Ensures customers clearly understand when no action is required

Improves overall communication clarity for platform-generated alerts