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The Est. Arrival Time is the time that is most important to a customer, as that signifies the start time of their appointment.


When entering a Start Time on the Field Service Schedule Assistant with travel time enabled, the Start Time represents when the resource begins travelling to the appointment - the Est. Arrival Time is then dependent on the travel time that is calculated.  Often this results in very strange appointment times from the customer's perspective.  For example, a CRM user might filter for Start Time as 10am on the Schedule Assistant, and this will recommend an Est. Arrival Time of 10:36 (based on 36 minutes of travel time that was calculated).  This is a strange time to give a customer for an appointment.


I'm suggesting a configuration option that allows the Schedule Assistant to round the Est. Arrival Time to a certain degree (ex. nearest hour or half-hour) to avoid these situations.

STATUS DETAILS
Completed
Ideas Administrator

This feature was release as part of the 8.2 Field Service Release! Here is a link is the documentation. Thank you for the suggestion!!!

Dan Gittler, 

PM, Microsoft