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The problem is with the Account hierarchy. When I deactivate an account, the inactive account remains visible in the account hierarchy. I would expect that I only see the active accounts here or that I can configure this.

Is it possible to configure this subject to see only the active accounts in the hierarchy?


Any comments will be appreciated!



Category: General
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G

Completely agree Gaurav! The account hierarchy is a great idea but unfortunately we cannot use it when it shows de-activated accounts. It's highly confusing to users and undermines our data cleaning initiatives.

Category: General