Customers who are using Dynamics 365 Finance and Supply Chain Management apps are unable to use follow-me printing and secure printing with the Document Routing Agent (DRA) instead they have to print to PDF and then send to a printer. This does not present a very good user experience to the end users.
The expectation is that once Universal Print is integrated into Dynamics 365 Finance and Supply Chain Management apps our customers will be able to use it, in a more user-friendly manner while also using follow-me printing and secure printing.
This is a pain point for our customers.
Link to copy of idea posted in Tech Community:
Comments
Are there any news about this topic?
Because, having Adobe Reader running in the backend is not working in an effectiv way
Thanks cheers
Kevin
Category: Reporting and Analytics
Hi ,
Indeed the way DRA is currently working is not good for the printing of configurable business documents as well.
They are always printed in PDF and when DRA is running as a service, they get put in a separate directory. When running as desktop app, Acrobat reader opens on the print server to be able to print the document.
Indeed not really userfriendly as well.
Invoices need to be printed in different store locations, production documents in different production sites, logistics documents in different warehouses ... .
Most cases where we run into this issue is related to sales, production and/or logistics.
A lot of customers are very disappointed in the behavior of the DRA.
They need to have an external application (--> extra license and support cost) to do their document generation because the DRA can't fulfill their printing needs for the electronic reporting documents.
Or they need extra tools on the print server to automate printing.
So this universal print (if it works as I understand it does) would kind of be the missing link that we need.
Also referring to this Yammer post where we have been requesting this for quite some time now.
https://www.yammer.com/dynamicsaxfeedbackprograms/#/threads/show?threadId=1074829365739520
Richard Dickinson was also looking into this on the Yammer Thread.
Many thanks!
kr
Charissa
Category: Reporting and Analytics