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Can we have the pop-up box for email to case convert customizable? We would like subject field to become mandatory for us which is mandatory on the case form for us.

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Needs Votes

Comments

S

Would be good to extend this to Leads as well when you convert an activity to a lead. Customisable form for this would be awesome

Category: Customer Service (Case Management / Queues)

S

It has almost been 2 years and MS has not responded or actioned it yet. :(

Category: Customer Service (Case Management / Queues)

S

Great! A lot of people is waiting this custom pop-up.
I prefer a custom form like the newest case resolution form, where you can customize your particular fields.
Luck to be voted!

Category: Customer Service (Case Management / Queues)