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Can we have the pop-up box for email to case convert customizable? We would like subject field to become mandatory for us which is mandatory on the case form for us.

Category: Case Management
STATUS DETAILS
Under Review
Ideas Administrator

Thanks for your valuable feedback. This idea is under consideration.

Regards,
Product Manager,
Microsoft 

Comments

S

Much needed by our business. Would love to see this avaible soon.

Category: Case Management

S

Would love to be able to change this. Seems like such basic functionality that we run into all the time.

Category: Case Management

S

Much needed for customers that make use of custom fields that are needed for case creation.

Category: Case Management

S

This is an essential idea, as it saves users from having to update the case after creation. This idea has been outstanding for 4 years though?

Category: Case Management

S

@micrrosoft, Do you have any further update?

Category: Case Management

S

Hello,would be appreciated if possible.

Category: Case Management

S

Fantastic Idea!, I would prefer to customize the "Convert To Case" dialog similar to the "Case Resolution" dialog and as Carlos ML requested as well. Microsoft, would you be able to provide an update on "Convert To Case" dialog

Category: Case Management

S

This is a fantastic idea!

Category: Case Management

S

Would be good to extend this to Leads as well when you convert an activity to a lead. Customisable form for this would be awesome

Category: Case Management

S

It has almost been 2 years and MS has not responded or actioned it yet. :(

Category: Case Management

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