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If a user uses Relevance Search, finds a KB article and opens it, this does not count as +1 for the number of times the KB article was read.

This should count as +1.

Reason:
As Relevance Search becomes more and more popular, finding KB articles is much more easy and precise. This is great for the persons who consume the KB article.

At the same time, the creator of the article cannot show this positive impact to the business, if the system does not show the real number of times, when the KB article was opened.

Thank you
STATUS DETAILS
Needs Votes