I hope this message finds you well.

I am writing to request support regarding a recent change in the Omnichannel conversation chat history feature. Previously, we had the option to view chat timings in the format HR:MM:SS (Hours:Minutes:Seconds). However, due to recent updates in the MS Product, we can no longer see the time in seconds.

Could you please let us know if there is any possibility to reinstate the display of seconds in the chat timings?