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I work with automatic instance creation rule and I receive an email for a certain e-mail address. However, when this email has attachments, we end up losing them when the occurrence is created.
The suggestion is for Dynamics to resolve this and create annotations on the instance automatically, according to the attachments of the incoming email.
The suggestion is for Dynamics to resolve this and create annotations on the instance automatically, according to the attachments of the incoming email.
STATUS DETAILS
Completed
Administrator on 7/11/2023 9:21:30 AM
Thank you for your feedback. When the incoming email gets converted to a case using Automatic record creation rules, the attachments in the incoming email show up on email activity in the case timeline. Also, Attachments control released as a part of April 23 wave shows a consolidated list of attachments on the case from various sources including emails. For more information, please refer - https://learn.microsoft.com/en-us/dynamics365/customer-service/add-attachment-control.
Regards,
PM, Microsoft.