At present in System Administration ->Setup->Alert Rule, for email alerts set up for banks. Email alert is sent for all the mail communication. If a filter option is provided the alert should be generated only for Rejected or accepted status , client can set up alerts accordingly.
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We are currently unable to have D365 send an email alert for EFT payments rejected by HSBC Bank. When you set up alerting, it sends an email for every EFT payment, including successful payments. A filter option is required on the alert setup so it only sends the alert for Rejected EFT payments.
This will enable users to know immediately when there is a problem with an EFT payment, so that they can investigate. This is crucial in helping us to make timely payments to our vendors (insurance claims).
Category: System administration