Hi,

Our customers have reported that, when creating new support case in Dynamics 365 Customer Service, the AI-generated "Suggested Topics" are refreshed far too frequently.

This rapid refresh can cause discomfort and even screen sickness, especially for users who are sensitive to quick changes in interface elements. While the suggestions are helpful, the current refresh rate is overly sensitive and disrupts the user experience.

We suggest that Microsoft provide an option to adjust the delay before the AI suggestions refresh, or allow users to set a slower refresh rate according to their preference. This would greatly improve usability and accessibility for our customers, ensuring that the helpfulness of AI suggestions is maintained without causing negative side effects.

Thank you for considering this enhancement!