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With the 2021 Wave 1 release one timeline "feature" was the @ mention functionality giving users to tag another user in notes using the @ symbol. This does work, after reaching out to a support engineer, however there is no way to notify an @ mentioned user. The @ mentions cannot be referenced in a workflow as the mention is not an entity or record, and there is no out of box functionality to say that if a user is mentioned, send the mentioned user an email. So the feature is essentially useless.

In working with Microsoft on this I was told "The functionality that you are seeing currently is by design and further assistance can’t be provided which you looking for building workflow/related customizations." Please Microsoft, add some sort of alert functionality for @ mentions! Our team was excited for the enhancement/feature which 100% was a let down.
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