We are not able to create a retention credit from the retention invoice. In the invoice > Functions > Select for Credit note is greyed out. The second approach is to go through the Posted hour Transactions and select on the transaction then create the credit. The credit invoice showed a $0.00 and there were no voucher transactions. This is a very manual process for our billing analyst when retention needs to be reversed. We hope that you consider this idea to improve efficiency for your clients.

MS Case #2502141410000253 information:

Issue Identification: During our conversation, you have shown us that the problem is occurring on the customer retention release when you need to do reversal you were supposed to refer to the functionality of Functions and it is greyed out and during our call we tried the manual way by posting with negative hour and it resulted to zero which removed the retention release