Create a new Case category of type 'Collections' and attached a Case process to it.
Use this category when creating a case from Credit and Collections > Collections > Aged balances.
The case process rules are triggered and Activities are created on the case.
However these activities are not visible at the Collections form level. The case is, but the activities are not.
Credit and Collections > All Customers > All customers > Collect > Customer balances > Collections
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