Provide a general parameter to say whether the deposit amount should include shipping charge.

If you now would have 50% desposit and the customer orders something with a shipping charge of 40. He deposit will include 20 for shipping. If the customer cancels his order in time/or later decides to do pickup in store, then you charged him 20 for nothing an a complete refund policy needs to start. 

with this parameter our customers can decide themselves how they handle deposits on shipping charges

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Ideas Administrator

Thanks for your feedback. This is a great suggestion. We have added this to our backlog to be considered in a future release.  - Holly Haines, Principal Program Manager - Dynamics 365 for Retail.