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A fringe case, but UK bank holidays created with limited notice (Queens funeral), demonstrate an inflexibility for recalculating SLA's and workflows.


While these normally happen with some notice, there is precedence for ad hoc holidays being introduced. Kings Coronation, any sporting success (like world cup win or similar - unlikely as that may be...), any other hugely significant events.


Category: Case Management
STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently, this a one off scenario and we do not have enough voted to take this forward

Can you please provide more details about how these adhoc holidays take precedence and also throw some light with an example on what is the expected behavior from SLA based on the use case you have cited. so that we can look into this in the future

With Warm Regards
Product Manager, Microsoft