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The demand for self-checkout is increasing massively worldwide. Self-checkout provide a better customer experience and can provide a better efficiency in terms of shorter lines and a faster checkout, especially for supermarkets and grocery stores, but also for fashion retailers and others. With self-checkout store staff can manage more than one cash register at the time and by doing this provide a way for staff to spend more time helping customers out on the store floor. Dynamics 365 is supporting parts of the functionality and setup required to handle this but the POS has limitation in setup and customizability to support self-checkout scenarios. We wish for Microsoft to include a POS version designed for use in self-checkout scenarios with ability, including, but not limited to, scanning bar codes, manual input of items, weighing item, using coupons, and paying with various payment methods. For Microsoft to include a POS that is designed for self-checkout would provide an even bigger advantage for Dynamics 365 as opposed to what competitors are offering.

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the product suggestion! For now, it will stay categorized as Under Review only because we can't yet claim that it is planned. This feature is certainly on our long-term roadmap, but it's a significant investment and the product team is working on more immediate priorities. 

Comments

N

Request your quick resposne pertaining to below queries on Self checkout kiosk for checkout in D365 Commerce.

1. We would like to does Microsoft D365 Commerce has “Self checkout kiosk for checkout“ functionality

2. What all the Hardware recommendations for self checkout kiosk ?

3. Does Microsoft any customer reference for such implementation? If yes, please share the same.

Category: Store Operations and POS

N

We have been asked too many times for this - but hope it gets slot for work. It just helps to give customer options and their usage of product. +1

Category: Store Operations and POS

N

This idea have received 59 votes, and been ongoing since 2018. How long time should this idea be under review ? I think it is time to either reject the idea, or put it into the roadmap.

Category: Store Operations and POS

N

Highly demanded feature. It should be the part of product as soon as possible.

Category: Store Operations and POS

N

Yep, we would roll out hundreds of these if it existed.

Please make it a reality.

Category: Store Operations and POS

N

Maybe the a standard app in the Commerce (E-COM channel) would be a good idea?

Category: Store Operations and POS

N

Hi Everybody. The Retail Experience App would help for Android and IOS Devices, but looking at MPOS, a limited screen design and a restricted permission group, would allow to set it up as a self service kiosk. I upvote this regarding the design as the OOB design is limited to what you find on self service kiosks.

Category: Store Operations and POS

N

Hi Niklas,



You are absolutly right. 



The Microsoft Retail team has already laid down some ot the building block for making this possible in the Retail Shopping App (Retail Experience App) se more about the idea by looking at the "Shopping App -Business cases and functionality" idea that I posted here.



The main thing that is missing now in the underlying logic in the "Shopping app" is the activation, hardware support and settings, pluss some simple forms, to make it possible to let the app behave like a self-scanning app in a store.  But there are several different senarios a Retail App like this can be used in a store. So If you can help to push this further, then that would be great. At the moment MS Retail is years behind some other Retail software vendors in regards to this.





 

Category: Store Operations and POS

N

Absolute needed !

Category: Store Operations and POS