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The demand for self-checkout is increasing massively worldwide. Self-checkout provide a better customer experience and can provide a better efficiency in terms of shorter lines and a faster checkout, especially for supermarkets and grocery stores, but also for fashion retailers and others. With self-checkout store staff can manage more than one cash register at the time and by doing this provide a way for staff to spend more time helping customers out on the store floor. Dynamics 365 is supporting parts of the functionality and setup required to handle this but the POS has limitation in setup and customizability to support self-checkout scenarios. We wish for Microsoft to include a POS version designed for use in self-checkout scenarios with ability, including, but not limited to, scanning bar codes, manual input of items, weighing item, using coupons, and paying with various payment methods. For Microsoft to include a POS that is designed for self-checkout would provide an even bigger advantage for Dynamics 365 as opposed to what competitors are offering.

STATUS DETAILS
Completed
Ideas Administrator

Thank you for the product suggestion! For now, it will stay categorized as Under Review only because we can't yet claim that it is planned. This feature is certainly on our long-term roadmap, but it's a significant investment and the product team is working on more immediate priorities.