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In D365 Sales Copilot, current design to clear chat history is to clear cache of client's browser. This is very unfriendly for end users as most users keep cache for easy access to other programs used on a daily basis. Moreover, the user experiences are inconsistent in Microsoft even Dynamics products family.

  1. For M365 Copilot, we have auto-flush functionality to configure how long interaction data can be stored and then be cleared.
  2. For D365 Customer Service Copilot, there is a button "Clear chat" which allows end users to easily clear history on the screen.


It would be great if D365 Sales copilot could implement such functionality to clear chat history more easily.

STATUS DETAILS
New