the suspended transaction operations now shows only time, operator id and amount.
On a bussy day some sales persons walk around with the customers and already enters the items. The customer then goes to the register to pay for the products (there might be a queue here). as sales is mostly registered on customer name, it would be good to see customer name in the suspended transaction screen so at the register they can easily find the suspended order.
Comments
I would like the suspend transaction screen to have the ability to view/hide fields via configuration, specifically granting a field for customer name which defaults from the customer on the transaction, if they're added, but if there is no customer on hte transaction, it prompts the user to enter a value which would be a customer name.
There are many use cases from this ranging from the 'white glove' big box where there are multiple users with touchpoints to a customer in a given interaction all the way to use cases where customers (never will exist as a true customer in AX/D365) will purchase multiple items over a long period of time in a given day.
Category: Customer and Loyalty
It will be good to print a slip with the transaction ID or any reference barcode which can be easily scanned to recall the transaction. If we can enable two copies, one can be attached to merchandise that is set aside and other copy can be handed over to the customer.
Category: Customer and Loyalty
It will be good, if we can enter a reason infocode when suspending transaction, and see this info on suspended transaction screen.
Category: Customer and Loyalty
It will be also good the possibility to search by customer name if there are lots of suspended transactions.
Category: Customer and Loyalty
Administrator on 1/30/2024 2:45:44 AM
Completed in earlier release