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Legacy Outlook add-in provide Delegate feature (for administrative professional to monitor LT mailbox), however this feature is not available in new CRM App for Outlook.
Customer are unable to move from Outlook add-in to App for Outlook because of this product feature gap.
Customer are unable to move from Outlook add-in to App for Outlook because of this product feature gap.
STATUS DETAILS
New
Comments
Delegate access is supported and available for the Dynamics 365 App for Outlook, enabling admin professionals to manage mailboxes. You will need to follow specific configuration steps, including enabling certain OrgDBOrgSettings and verifying correct Outlook versions, as described in Microsoft Learn documentation.
Category: Email Management and Outlook Integration
Administrator
Office Apps currently dosent support delegation, hence App for Outlook is having this feature gap. Team is working on to find possible solution to address this gap.