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Incoming email in CRM queue when send by internal user should not be dependent on system settings "Track emails sent between Dynamics 365 users as two activities", as it creates confusion for the end user when they see two emails in social pane in CASE record. Although we have 'status reason' column to differentiate between two emails and in social pane we have email icon showing whether email is incoming and outgoing. End users still get confused and twice the same data is getting uploaded in CRM server like attachment etc.
STATUS DETAILS
Declined
Vamsi Kiran Korlepara (administrator) on 3/28/2023 5:32:16 PM
Thank you for your feedback.
This looks like an old suggestion which is not relevant now. Please create a new idea if you have other suggestions.
Regards,
PM, Microsoft