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When the proactive chat shows, the top half of the popup says "Welcome to Live chat support!". I would like to be able to customize that text.
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Under Review
Ideas Administrator

This item is currently under review by our product management team. Please continue to add comments and discuss use cases on this thread to help us understand your needs!

Comments

A

This can be achieved today, by writing client side code. Here's sample code:




More details: https://docs.microsoft.com/en-us/dynamics365/customer-service/start-proactive-chat

Category: Omnichannel for Customer Service

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Totally agree!

Category: Omnichannel for Customer Service

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thought*

Category: Omnichannel for Customer Service

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Exactly my though!!!

Category: Omnichannel for Customer Service

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Agree!!!

Category: Omnichannel for Customer Service

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Same though with this!

Category: Omnichannel for Customer Service

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This would be convenient, my clients also dont like the default text. Please consider this MS

Category: Omnichannel for Customer Service

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This should be configurable in near future so users can customize as their requirements.

Category: Omnichannel for Customer Service

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Good Idea!!!!!!

Category: Omnichannel for Customer Service

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This is a cool idea! When will MS release update for this feature?

Category: Omnichannel for Customer Service