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Customize proactive chat popup text

Anthony Fuentes on 12/15/2020 7:02:58 PM
When the proactive chat shows, the top half of the popup says "Welcome to Live chat support!". I would like to be able to customize that text.
Category: Omnichannel for Customer Service
STATUS DETAILS
Under Review
Ideas Administrator

Administrator on 5/10/2021 4:36:07 PM

This item is currently under review by our product management team. Please continue to add comments and discuss use cases on this thread to help us understand your needs!

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RE: Customize proactive chat popup text

Nishan Naseer on 4/4/2021 1:43:14 PM

This can be achieved today, by writing client side code. Here's sample code:




More details: https://docs.microsoft.com/en-us/dynamics365/customer-service/start-proactive-chat

Category: Omnichannel for Customer Service

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RE: Customize proactive chat popup text

Ninh Nguyen Dieu on 3/19/2021 6:59:55 AM

Totally agree!

Category: Omnichannel for Customer Service

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RE: Customize proactive chat popup text

Tony Mai on 3/19/2021 6:58:26 AM

thought*

Category: Omnichannel for Customer Service

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RE: Customize proactive chat popup text

Tony Mai on 3/19/2021 6:58:10 AM

Exactly my though!!!

Category: Omnichannel for Customer Service

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RE: Customize proactive chat popup text

Alimeomeo Meo on 3/19/2021 6:55:15 AM

Agree!!!

Category: Omnichannel for Customer Service

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RE: Customize proactive chat popup text

Linh Nguyen Thi Dieu on 3/19/2021 6:52:59 AM

Same though with this!

Category: Omnichannel for Customer Service

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RE: Customize proactive chat popup text

Giang Phung on 3/19/2021 6:52:28 AM

This would be convenient, my clients also dont like the default text. Please consider this MS

Category: Omnichannel for Customer Service

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RE: Customize proactive chat popup text

Sophie Tran on 3/19/2021 6:52:24 AM

This should be configurable in near future so users can customize as their requirements.

Category: Omnichannel for Customer Service

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RE: Customize proactive chat popup text

Anonymous Name on 3/19/2021 6:51:41 AM

Good Idea!!!!!!

Category: Omnichannel for Customer Service

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RE: Customize proactive chat popup text

Kai Djnh on 3/19/2021 6:49:34 AM

This is a cool idea! When will MS release update for this feature?

Category: Omnichannel for Customer Service