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We use cases pretty extensively in my organization. One common request for our HR users is to change the default sort order (by date) for entries into the case log for a specific case number. Almost every time our users go to look at their case log they have to change the default order from oldest to newest and change it from newest to oldest.
STATUS DETAILS
Declined
Administrator
Thank you for your suggestion. After careful consideration, we’ve decided not to proceed with this functionality at this time.After careful consideration, we’ve decided not to proceed with this functionality at this time. This posting is provided “as is” with no warranties, and confers no rights.