1
On the create Case window, the user can see only the Case Category Name ( limited to 10 characters) in the tree view. The name field is limited to 10 characters and it is very difficult for the users to find out which case to select based on the 10 character code.
Category: Case Management
STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,
PM, Microsoft.