Feature "Replace alternative item defaults on sales lines" is working fine for SCM, but we're using it for retail with Ecommerce B2B website. When the order is placed from the Ecomm site and it's not available, once it's synced to HQ it doesn't get replaced since it's created from the Ecomm side, and not the HQ the feature doesn't kick in, and the item doesn't get replaced as the feature isn't compatible with retail, and only SCM.
We want the same logic for the feature to work with the B2B Ecomm website that once the buyer adds the item and it's not available to prompt the buyer that there's a replacement item and the price/specs for the replaced or new item as well. So basically, make the same feature logic work with retail functionality and in this situation Ecomm websites.
Comments
For us the feature is quite important. One of the purposes to have our distributors place their orders via Ecommerce website is to reduce the internal workload of our customer service/order entry team. Without the alternative item logic working for orders placed via Ecommerce, manual intervention in needed for every single sales order line where an alternative item got set. This is very ineffective and time consuming. Being Ecommerce a MS solution, our expectation is to have the alternative item logic to work all the way thorough, from Ecommerce down to HQ. Thank you
Category: Order capture and checkout