On Customer details page, there we can use a status field for different scenarios in the system. This status can be setup with specific type of customer hold (blocking e.g. Invoice).

In the process of collection letters we can setup, that after a collection letter the customer should be put on hold (Invoice and delivery).

What would be great, if i can connect it with a status, which will be shown on customer page and in the overview of Customers on hold.

With this information, it would be easier for the users to see at the first sight, why was the customer put on hold without any need of going through the whole system.