Comments
We are currently observing inconsistent formatting in chatbot responses generated from our Word-based knowledge documents. Bullet lists render differently across answers, headings are inconsistently bolded, and formatting syntax appears literally in responses. At first glance, this may appear to be a cosmetic issue. In practice, it is a customer experience, accessibility, and credibility issue.When that structure is inconsistent, the burden shifts to the customer to interpret and reorganize the information themselves. For example, when content appears as uneven hyphens or flattened text, the customer must slow down and reread. When headings appear as literal formatting symbols rather than clearly distinguished sections, the response feels unfinished or system-generated rather than authoritative. Even when the content is technically correct, the presentation can erode trust.Digital experiences are judged in seconds. Customers do not differentiate between a formatting artifact and a broader system instability. Stray asterisks or inconsistent layouts can create the perception that the chatbot is unreliable or poorly maintained. That perception increases the likelihood that customers will re-ask the question for confirmation, abandon the interaction, or escalate to a live agent. The accessibility implications are even more significant. When formatting appears as literal characters such as “asterisk asterisk heading asterisk asterisk,” a screen reader may read those symbols aloud. This adds cognitive noise and interrupts comprehension.The chatbot is a public-facing extension of our brand. If responses appear inconsistently formatted or contain visible markup artifacts, it suggests a lack of content control between knowledge management and conversational delivery. As we expand AI-enabled services, maintaining presentation quality is essential to maintaining credibility.
This "feature" unfortunately seems to have been introduced along with the release of the modern transaction grid feature. When the modern transaction grid parameter on the visual profile is activated the automatic scrollling of the lines view in Store Commerce stops working, but the focus seems to stay on the most recently added line at least. However, if you turn of the parameter on the visual profile the automatic scrolling works as expected. A colleague reported this to support but apparently this was considered to be the intended behavior...If this is the intended behavior please consider implementing a parameter allowing a choice to keep modern transaction grid active but change the scroll behavior to how the old transaction grid functioned. And as Paul also mentions above, a choice to add items from the top, so that the most recently added is at the top, would be greatly appreciated.
Hey,
We are trying to find a workflow that allows us to improve the collaboration between marketing and sales. We think this could be possible by assigning tasks/calls/appointments/(emails missing) to specific people.
Now you can only choose for customer journey owner (this means the owner gets assigned all tasks and then has to re-assign them himself, which is not efficient).
Or you can use contact owner/contact created by, but this also does not work out for marketing automation tools. Most of these contacts will be automatically generated by a marketing form (so the owner is always the owner of the marketing form which is most often not sales).
It would be a lot better if we could assign a specific owner to tasks. By doing so, we can also use the split functionality. Let's say we have a segment with 100 people who submitted a form that need a personal follow up call/personal email from a sales person, we could then automatically let the system assign 50% of the tasks to person A and 50% of the tasks to person B.
When a new lead is created by a Customer Journey - it copies over Name, Phone, and Email from the Contact record. However, there are other fields in the Contact record that customer's want to add to the new Lead record. For example, Company Name should also be populated. Provide a way to identify what fields should be mapped when a new lead is created from a customer journey. To resolve this today, a custom workflow is needed.
Retail client desires ability to have vendor, view their own purchase order arrival dock appointment time (WM/TMS) and confirm the time in the vendor portal. As a distribution coordinator at a retail DC that receives 90 trucks per day and ships over 90 trucks from 26 dock doors, planning dock arrival times are critical process steps.