Hello Team,

we have a customer who has raised a request for the email option: Set To, cc, bcc, fields as unresolved values if multiple matches are found in Incoming Emails is specifically used for the incoming emails.

This applies for Incoming emails only, but it should also work for Outgoing emails as well because if we have multiple email address for two contacts then it maps to the first contact where in it should automatically show value as unresolved email.

Also, they are looking to have the option: "Set To, cc, bcc, fields as unresolved values if multiple matches are found in Incoming Emails is specifically used for the incoming emails" to be available for from field as well so that when they have multiple matches then it should show as unresolved.