It would be great if the 90 days limitiation between journey start and waiting condition into the journey could be removed. My scenario:
An Event will take place in 6 month. I will sent out a link to segment members now with the link to registration to the event. Directly after registration the user should receive a confirmation. Then the waiting condition should wait till an exact date which is currently in 5.5 month and sent a reminder 2 weeks before the event. Currently this is not possible as waiting condition can't be set after 90 days. This was able on outbound marketing (never saw a limitation there), so this would help a lot in the processes for event planning.
Comments
As per the doc Known issues in Customer Insights - Journeys with mitigations - Dynamics 365 Customer Insights | Microsoft Learn on Microsoft Learn, a single wait tile in a journey cannot extend beyond 90 days. However, the customer would like the option to increase this wait duration, as certain contacts—such as university students enrolled in a 3-year degree program—need to remain in the wait tile for extended periods to support longer-term journeys.
Category: Journey Design
No, we don't work with Segments. The Idea is: We have an Event in 6 month and have just one Journey: 1st Touchpoint: Someone registeres for the Event and receives an confirmation via a trigger based journey (event registration trigger)2nd Touchpoint: 2 days before the event e reminder is sent out with a Link to Teams Event (online event) or QR Code etc. (non online events)
Category: Journey Design
Administrator on 2/26/2025 7:57:26 PM
Can this be achieved using wait for segment membership or wait for a trigger where the segment membership or trigger event defines the action that should trigger the rest of the journey?